Privacy Policy

Last updated: 18 June 2026

Introduction

This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for correspondence purposes
• Project details and property information you share during consultations
• Communications you send to us via email or other channels

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries and providing requested services
• Communicating about projects, consultations, and scheduling
• Improving our services and website functionality
• Complying with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• With contractors or suppliers directly involved in delivering services to you
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of others

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client project information is typically retained for seven years for business and legal compliance purposes.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request transfer of your information to another service provider

Cookies

Our website uses cookies to improve user experience. For detailed information about how we use cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes To This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Address: 42 Ferndale Road, London SW9 8BN, United Kingdom